BECABO Support & Legal
Refund Policy
Last updated: 27 August 2026
This Refund Policy explains when a payment or booking amount may be refunded for BECABO services.
Eligible refunds
A refund may be issued when a ride is cancelled by the driver, a double-charge occurs, or our support team verifies service non-delivery.
Cancellations
Cancellation charges, if applicable, are shown transparently before you confirm cancellation.
How refunds are processed
Approved refunds are credited back to the original payment source or your GO.Wallet within 3-5 business days.
Requesting a refund
Raise a ticket via the Contact Us page or Help Center with your booking ID and trip details.
Exceptions
Refunds are not applicable for successfully completed trips where the requested destination was fulfilled.